Tesi etd-12032017-162640
Link copiato negli appunti
Tipo di tesi
Master univ. II liv.
Autore
MIELE, STEFANO
Indirizzo email
stefanomiele86@gmail.com
URN
etd-12032017-162640
Titolo
L'integrazione dei sistemi di gestione: l'esperienza di ASCIT S.p.A.
Structure
Istituto di Management
Corso di studi
Gestione e Controllo dell'Ambiente: economia circolare e management efficiente delle risorse
Commissione
relatore Prof. DADDI, TIBERIO
Tutor Dott. CARNINI, NICOLA
Tutor Dott. CARNINI, NICOLA
Parole chiave
- Anti-Bribery (ISO 37001)
- ASCIT S.p.A.
- Environment (ISO 14001)
- Integrated Management System
- Integrazione
- Italia
- Lucca
- Occupational Health and Safety (OHSAS 18001)
- Quality (ISO 9001)
- standards
- Toscana
Data inizio appello
19/12/2017;
Disponibilità
completa
Riassunto analitico
L’integrazione dei sistemi di gestione è una pratica sempre più utilizzata nel mondo delle organizzazioni sia pubbliche che private. Ciò è dovuto a una ormai comprovata serie di benefici ad essa connessi. Questo studio si è concentrato sull'analisi, comparata con la letteratura esistente, delle motivazioni (razionalizzazione e semplificazione dei processi aziendali, raggiungimento di obiettivi strategici etc.), delle difficoltà (instaurazione di un cambio di mentalità tra i lavoratori, gestione dei conflitti interni etc.) e dei benefici (risparmio di risorse, maggiore efficienza ed efficacia dei processi aziendali, etc.) connessi all'integrazione dei sistemi in un’azienda pubblica del terzo settore che si occupa del servizio di igiene urbana in 6 comuni limitrofi alla città di Lucca, in Toscana. Le informazioni qui raccolte sono state recuperate attraverso un’intervista sottoposta al Management System Team composto dai responsabili dei 4 sistemi di gestione presenti in azienda: il QMS (Quality Management System) ISO 9001:2015, l’EMS (Environmental Management System) ISO 14001:2015, l’OHSMS (Occupational Health and Safety Management System) BS OHSAS 18001 e l’ABMS (Anti-Bribery Management System) ISO 37001:2016. Inoltre questo documento contribuisce alla comprensione di come un azienda sceglie di integrare i propri sistemi di gestione (SG) standardizzati, a quale livello e in quale ordine. Dimostra anche che le imprese integrano i loro SG piuttosto che tenerli separati, mostrando quindi una tendenza generale all'integrazione.
The integration of management systems is a practice increasingly used in the world of both public and private organizations. This is due to a well-proven series of benefits connected to it. This study focused on the analysis, compared with the existing literature, of motivations (rationalization and simplification of business processes, achievement of strategic objectives etc.), difficulties (establishment of a change of mentality among workers, management of internal conflicts etc.) and benefits (saving resources, greater efficiency and efficacy of business processes, etc.) related to the integration of systems in a public company of the third sector that deals with the urban hygiene service in 6 municipalities adjacent to the city of Lucca, in Tuscany. The information gathered here was retrieved through an interview submitted to the Management System Team composed of the managers of the 4 management systems present in the company: the QMS (Quality Management System) ISO 9001: 2015, the EMS (Environmental Management System) ISO 14001: 2015, the OHSMS (Occupational Health and Safety Management System) BS OHSAS 18001 and the ABMS (Anti-Bribery Management System) ISO 37001: 2016. Furthermore, this document contributes to the understanding of how a company chooses to integrate its standardized management systems (SG), at what level and in what order. It also demonstrates that companies integrate their SGs rather than keeping them separate, thus showing a general tendency towards integration.
The integration of management systems is a practice increasingly used in the world of both public and private organizations. This is due to a well-proven series of benefits connected to it. This study focused on the analysis, compared with the existing literature, of motivations (rationalization and simplification of business processes, achievement of strategic objectives etc.), difficulties (establishment of a change of mentality among workers, management of internal conflicts etc.) and benefits (saving resources, greater efficiency and efficacy of business processes, etc.) related to the integration of systems in a public company of the third sector that deals with the urban hygiene service in 6 municipalities adjacent to the city of Lucca, in Tuscany. The information gathered here was retrieved through an interview submitted to the Management System Team composed of the managers of the 4 management systems present in the company: the QMS (Quality Management System) ISO 9001: 2015, the EMS (Environmental Management System) ISO 14001: 2015, the OHSMS (Occupational Health and Safety Management System) BS OHSAS 18001 and the ABMS (Anti-Bribery Management System) ISO 37001: 2016. Furthermore, this document contributes to the understanding of how a company chooses to integrate its standardized management systems (SG), at what level and in what order. It also demonstrates that companies integrate their SGs rather than keeping them separate, thus showing a general tendency towards integration.
File
| Nome file | Dimensione |
|---|---|
| Frontesp...rmato.pdf | 203.18 Kb |
| PROJECT_...Miele.pdf | 1.32 Mb |
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